There are no returns on decorated items, so please order carefully.
We will only accept a return if we shipped defective merchandise, or we made a mistake with the embroidery or screen printing. If placing an order via the web, please double check your order. Orders received from the web are considered approved upon receipt.
- Items that have been damaged by the user are not refundable. (Example: Shrinkage due to improper handling; stains; snags or holes due to work environment)
- Shipping and handling charges are not refundable.
- Returns must be authorized by Rich and Lonely.
- Claims without an Order # or over 15 Days from receipt will be refused.
- Defective items will be replaced with the same style, size, and color as the original order.
Please allow up to 10 business days for refunds to be processed.